Welcome to our site

Last week, I announced our new Dallas location (320 Decker Drive, Irving, TX 75062), but that isn’t all that’s new around Trabian.

In December we welcomed our newest team member, Hallie Moore, into the company, to handle project management and long-term support. She brings account and marketing experience from advertising agency Third Degree in Oklahoma City. The red-dirt state’s loss is our gain as she’s hit the ground running – many of you have already met her, and those of you who haven’t, well, you’re in for a treat.

We’ve changed our phone number to a more phone bill-friendly, toll-free (877) 603-8011.

We’ve improved our help desk and support platform from the old Lighthouse program to Help.Trabian.com. If you haven’t used it or been introduced, you will be soon. Not quite as big a treat as meeting Hallie, but it’s still pretty fantastic.

Essentially we’ve been focusing on improving our support and our workflow to better deliver services to our valued clients. It’s an investment in better tools, fantastic personnel, and consolidating support and sales operations in Big-D.

Our clients can expect better, faster support and service. It’s a part of our 2010 upgrade.

We’re going to be aggressively serving our credit union niche, so get ready.

Today is a credit union holiday, so while our clients are away, Trabian opened up a new office in the DFW Metroplex.

The move consolidates our operations into two offices, our headquarters in Fishers at Forum Credit Union, and now in the beautiful Los Colinas section of Irving, halfway between Dallas and Fort Worth.

We’re excited about the new digs because it allows us to see each other on a daily basis (something I know I’ve needed), and will allow us to better serve client needs by reducing communications channels. The bad news is that we can no longer work in pajamas. Not that we ever did.

If you’re in the area, come by and visit us at 320 Decker Drive, Suite 100, Irving, TX 75062. We have a great view.